Make a payment online
Thank you for purchasing a solar power system from Ingenero.
We accept EFT payments to our bank account or via credit card. bPAY is coming soon!
Ingenero accepts:
- All transactions are in Australian Dollars.
To make a payment you will need to provide your signed supply and install agreement, (an example here) which details terms and conditions of this sale, our responsibilities and yours. See below for our customer service, refund and cancellation, warranty and privacy/security policies.
Make a payment online
Go to our secure payment gateway to enter your credit card number after we have verified your details.
Our customer service policy - How we strive to serve you
Ingenero takes pride in delivering simple and rewarding solar solutions to our customers, be they industry, government, communities or households. Our systems are designed around a philosophy of maximum power output and are backed by industry leading warranties. We believe that the key to achieving our goal is treating our customers with the utmost respect. We will:
- Respect your time
- Ensure your safety
- Respect and protect your privacy
- Respect your right to disagree with us
We are committed to ensuring that all of our associates use accurate and straight forward methods of communications. This extends to our customers being able to choose how they wish to contact us, meet with us, their preferred method of payment and how any follow up communication after a sale or quote is made.
How you can provide us with feedback
Our company is always striving to provide the highest level of service and communication, not only with our own customers, but with the wider solar community. We do ask all of our customers to complete a customer satisfaction form on completion of an installation, and we use this to improve our service. If a customer or affiliate has any issues or queries to be passed on regarding our service, these can be directed to any manager in order to be dealt with swiftly and positively within the company. We always welcome feedback from anyone who's had contact with Ingenero.
Our refund and cancellation policy
Ingenero requires a minimum of two full working days notice of any cancellations. Failure to provide this notice will result in the forfeit of your deposit. However, should your roof not be suitable for installation you will receive a full refund.
Our warranty policy
Ingenero is proud of our industry leading, plain English warranty. This is 10 years for solar power products and 5 years for solar hot water products.
Our privacy and information security policy
Please refer to the link below, or click here. Further information may be obtained by contacting any member of staff via our Contact Us details, by emailing to privacy@ingenero.com.au, or by writing to the General Manager, Ingenero Pty Ltd, Suite 6, 225 Hawken Drive, St Lucia, Queensland, 4067, Australia.
Thank you for purchasing a renewable energy solution through Ingenero.
We accept EFT payments to our bank account or via credit card. bPAY is coming soon!
Ingenero accepts:
