FAQs

Printer-friendly versionSend to friendPDF version

Frequently Asked Questions

How do I know if my organisation is a good candidate for Ingenero solar energy services?
Ingenero offers risk free solar energy services to businesses, corporations, government bodies, and utility companies who own or have a long term lease on the proposed site for the solar system. Ingenero will conduct a feasibility assessment to gauge your suitability for our solar energy services.
How do I know if my facilities are appropriate for an Ingenero installation?

Ingenero will carry out a feasibility assessment with you. This means that your solar solution is suited to your location, site, budget and environmental goals.

Where are Ingenero solar energy services available?

Ingenero provides solar energy services across Australia.

What types of solar panel configurations does Ingenero offer?

Ingenero offers roof-mounted systems, parking lot systems, fixed or tracking ground mount systems and custom built applications. We have solar system designers and state-of-the-art systems that ensure your solar installation is the perfect fit for your business.

How do I know if my location receives enough solar power?

We conduct a complete sunlight and shade analysis of your location and facility to determine if our solar energy services will be beneficial to you.

How do Ingenero's solar services differ from other solar offers?

Because we offer to finance, develop, install, own, operate and maintain the solar power plants whilst you benefit from predictable green energy without paying high initial capital outlays, you can invest in your business whilst we invest in your environmental credentials. However, if you choose to pay for your system outright, we can also provide the most suitable Turnkey Solution for you.

How much does it cost to implement an Ingenero solar solution?
With the Ingenero Risk Free Solar Solution - nothing. Because there is no capital outlay, your costs to initiate a solar project are non-existent. Our product offers solar energy services, and you pay only for the electricity we generate. Since we only get paid on the kilowatt hours produced, we have a strong incentive to install highly efficient and reliable systems.

If you choose the Ingenero Turnkey Solar Solution then we will provide a competitive quote for your business.

How do I know what technology is best for my facility?

Our engineers take care of that for you. We research the best technologies and engineer each and every system to optimise solar energy production. Ingenero has state-of-the-art performance monitoring and solar innovations which are world class.

How does Ingenero charge for the solar energy?

We provide our customers with two options. Ingenero will recommend a system to meet your requirements and you can pay upfront – the Ingenero Turnkey Solar Solution. Or you can choose our low risk, no hassle and no upfront capital product – the Ingenero Risk Free Solar Solution. With the Ingenero Risk Free Solar product you pay for the solar energy produced and not the system.

What is a Power Purchase Agreement (PPA)?

A Power Purchase Agreement or PPA is an agreement between Ingenero and the customer whereby the customer agrees to buy the power that is generated by the distributed solar generation unit for an agreed price per kilowatt hour.

To find out more information see our PPA Fact Sheet.

Who owns the systems?

With the Ingenero Turnkey Solution you own the system outright including all the risk and maintenance costs. With the Ingenero Risk free Solar Solution, Ingenero owns the system and takes full responsibility for the performance and ongoing maintenance of the solar generation system.

Who is responsible for servicing the system?
With the Ingenero Risk Free Solar Solution, Ingenero is responsible for servicing the system on a regular basis. Ingenero also takes the responsibility for any warranted work that may be needed over the life of your contract.

With the Ingenero Turnkey Solar Solution, you are responsible for service of the system. However, Ingenero can offer the EcoWatt Online Performance Monitoring Service and Maintenance Services as separate packages.

How do we know if there is a problem with the system?

Via our nationwide EcoWatt Online Performance Monitoring Service Ingenero has visibility of the solar systems 24 hours a day. As a result we know when there is a performance issue before you do and we will have it rectified promptly. Customers will receive the EcoWatt online monitoring service with the Risk Free Solar Solution. Customers who choose the Ingenero Turnkey Solution also have the option to apply to subscribe to the EcoWatt Online Performance Monitoring Service.

How do we know how much energy is being produced and how many emissions are being saved?
With the Ingenero Risk Free Solar Solution, Ingenero will provide a regular monthly report with your energy bill reporting on total energy produced and the greenhouse gas emissions saved.

If you purchase the Ingenero Turnkey Solar Solution, Ingenero will price this option for you upon application.

Are the emissions saved relevant to our greenhouse gas reporting?

Yes. The energy produced can be used in the reporting for all greenhouse gas programs.

What is the EcoWatt online monitoring service?
Ingenero provides continuous centralised monitoring of all systems. This includes the ability to:
  • remotely monitor, diagnose and manage all remote sites
  • receive an alert from systems that provide an early warning mechanism
  • optimise performance with remote updates
  • improve customer service, support and satisfaction
  • promote yourr commitment to renewable energy to staff, clients and suppliers through web access to solar data.
What happens if there is a need to shift my site during the term of the contract?
Ingerero’s PPA covers this eventuality allowing time for this to occur.
How do we get started?
Phone us: 07 33711666
Fax us: 07 33711699
Email us : enquiries@ingenero.com.au